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GENERAL

Where is Mount Langi Ghiran located?

Mount Langi Ghiran is located in the Grampians region of Victoria, approximately two and a half hours west of Melbourne.

Do I need a booking to visit the Cellar Door?

Yes. We kindly ask that all visitors book at least 7 days in advance to ensure availability.

Do you offer café or dining options?

Yes, Café Langi is open Friday to Monday from 10am to 5pm, offering seasonal dishes, cheese platters and light meals.

What experiences are available at Mount Langi Ghiran?

Guests can enjoy guided wine tastings, premium tasting experiences, winery tours, café dining and relaxed outdoor experiences overlooking the vineyards and surrounding mountains.

Is Mount Langi Ghiran family friendly?

Yes, families are welcome across the estate, including our cellar door and café spaces.

Do you offer guided tours of the winery?

Yes, we offer guided tour and tasting experiences, including access to our winery and museum wines. Bookings are required.

Is Mount Langi Ghiran accessible?

Accessibility is available across much of the estate. Please contact our team ahead of your visit so we can assist with any specific requirements.

How can I contact Mount Langi Ghiran?

You can contact our team via phone, email or through the enquiry form on our Contact page.

Wine Club


How do I get in touch with The Langi Club concierge?

You can reach our concierge via email at club@langi.com.au or by phone. Our concierge is available during business hours, Monday to Friday.

Can I change the wines I receive in my Langi Club deliveries?

Absolutely. You can adjust your wine selection at any time by signing into your account. Once in your dashboard, select “Edit Pack,” follow the prompts and save your changes. Updates will apply to your next delivery.

Can I change the delivery frequency of my Langi Club pack?

Yes. You can update your delivery frequency by signing into your account and selecting “Edit Pack Options.” Once updated, our concierge will confirm your next delivery schedule.

Does my 25% discount apply outside of my subscription?

Yes. Your exclusive 25% saving applies to both your scheduled Langi Club deliveries and any additional purchases made online or at cellar door.

How do I receive my discount on purchases outside of my Langi Club deliveries?

When shopping online, ensure you are signed into your Langi Club account and your discount will be automatically applied.

When visiting our cellar door, simply provide your name, email or phone number and your discount will be applied at checkout.

What is the cost of delivery?

Your Langi Club membership includes complimentary delivery anywhere in Australia, for both scheduled packs and additional purchases.

Can I update my own details?

Yes. You can manage your account by signing in and navigating to the “My Account” page.

Here you can update:

  • Billing and delivery details
  • Payment methods
  • Wines included in your pack
  • Pack selection and delivery frequency
  • Orders and invoices

Are my credit card details stored on the site?

No. We use a secure Stripe payment gateway alongside SSL encryption to protect your privacy.

I have forgotten my password. How do I retrieve it?

Please visit the member login page, select “Lost Password” and follow the steps to reset your password.

Can I purchase a Langi Club membership as a gift?

Langi Club memberships are not available to purchase as gifts. However, gift cards are available via our online store.

Can I suspend my Langi Club membership?

Yes. You may skip an upcoming delivery by logging into your account and updating your preferences. This will keep your membership active while pausing your next shipment.

Can I cancel my Langi Club membership?

Yes. To cancel your membership, please email club@langi.com.au. You may rejoin at any time.

I received damaged goods, the wrong pack, or my order hasn’t arrived. What should I do?

Please contact rwgorders@rathbonewinegroup.com and our team will resolve this for you as quickly as possible.

What are the terms and conditions associated with my purchase?

You can find our full terms and conditions on our website.

DELIVERY

& SHIPPING

How are orders delivered?

All orders within Australia are dispatched via Australia Post.

How long will delivery take?

Delivery timeframes vary by location. Customers within Victoria can typically expect delivery within 3–5 business days, while interstate deliveries may take 5–10 business days.

Can delivery times be delayed?

Delivery timeframes are estimates and may be affected by postal delays or other external factors outside of our control.

Do you deliver internationally?

International delivery is not currently available via our online store. Please contact our team directly for international enquiries.

What happens if no one is available to receive my delivery?

If no one is available at the time of delivery, a collection notice will be left with instructions for retrieval from your local post office.

RETURNS

& REFUNDS

Do you accept returns on wine purchases?

Yes. All wines are covered by our quality guarantee. Returns are accepted in the rare instance that product quality has been compromised.

How long do I have to request a return?

Return requests must be made within 30 days of delivery, along with relevant order details.

How do I return an order?

Please contact our team prior to returning any products. Once approved, items can be returned via your local post office in suitable packaging.

When will I receive my refund?

Once returned goods are received and assessed, refunds or replacements will be processed within 7 business days.

How are refunds issued?

Refunds are issued to the original payment method used at the time of purchase.